This week the Operations Division of VoiceSage announced the second phase of their strategic rollout of Service Management processes.
Four new jobs are envisioned for the service desk, incident management and problem management processes. The investment has taken the form of hardware, software, new accommodation, as well as increased staffing levels within the department. The first of the new members of staff have already been recruited and will be joining the team for on-boarding and training in mid April
Commenting on the increased capacity Hugh O’Malley, Operations Manager said “the investment from the board will allow the service management function to improve effectiveness and drive efficiencies through the service deliver processes. The money also confirms VoiceSage’s commitment to providing our customers with the best customer experience.”
In tandem with service support investment this week has also seen a huge investment in the form of new infrastructure. The infrastructure is an integral part of VoiceSage’s commitment to IT Service Continuity. The new hardware with multiple node and element redundancy builds upon the ‘always on’ nature of VoiceSage.
