Comments for VoiceSage Blog http://blog.voicesage.com VoiceSage thoughts and opinions Mon, 13 Feb 2012 13:24:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Lean Service – Part 3 – Practitioner, Measure Thyself… by Stuart McDonnell http://blog.voicesage.com/2012/02/12/lean-service-part-3-practitioner-measure-thyself/comment-page-1/#comment-1302 Stuart McDonnell Mon, 13 Feb 2012 13:24:50 +0000 http://blog.voicesage.com/?p=917#comment-1302 this is very much the basis for Huxleys 'Brave New World' 1800's well before the management Theorists got a handle on where we fit into Organisations and for what outcome! this is very much the basis for Huxleys ‘Brave New World’ 1800′s well before the management Theorists got a handle on where we fit into Organisations and for what outcome!

]]> Comment on Lean Service Principles: Costs In Flow by Lean Principles 2: Variation In The System | VoiceSage Blog http://blog.voicesage.com/2012/01/29/lean-service-principles-costs-in-flow/comment-page-1/#comment-1293 Lean Principles 2: Variation In The System | VoiceSage Blog Tue, 07 Feb 2012 16:18:47 +0000 http://blog.voicesage.com/?p=870#comment-1293 [...] Post navigation ← Previous [...] [...] Post navigation ← Previous [...]

]]> Comment on Lean Service: Hospital Appointments by Alex Harrowell http://blog.voicesage.com/2011/12/15/lean-service-healthcare/comment-page-1/#comment-1284 Alex Harrowell Mon, 30 Jan 2012 17:39:24 +0000 http://blog.voicesage.com/?p=838#comment-1284 I wonder what that chart looks like as a % of revenue? (I.e. is there something the matter with London and Manchester, or is it just that they are big?) I wonder what that chart looks like as a % of revenue? (I.e. is there something the matter with London and Manchester, or is it just that they are big?)

]]> Comment on Lean Service by Lean Service Principles: Costs In Flow | VoiceSage Blog http://blog.voicesage.com/2011/12/14/lean-service/comment-page-1/#comment-1283 Lean Service Principles: Costs In Flow | VoiceSage Blog Sun, 29 Jan 2012 21:24:54 +0000 http://blog.voicesage.com/?p=824#comment-1283 [...] This is part 3 of our "Lean Service" topic, you can find part 1 here and part 2 [...] [...] This is part 3 of our "Lean Service" topic, you can find part 1 here and part 2 [...]

]]> Comment on Lean Service by Lean Service in Healthcare | VoiceSage Blog http://blog.voicesage.com/2011/12/14/lean-service/comment-page-1/#comment-754 Lean Service in Healthcare | VoiceSage Blog Thu, 15 Dec 2011 17:16:46 +0000 http://blog.voicesage.com/?p=824#comment-754 [...] Post navigation ← Previous [...] [...] Post navigation ← Previous [...]

]]> Comment on Communications Enabled Business Transformation (CEBT) & CEBP: Some Thoughts by More CEBP champions are emerging http://blog.voicesage.com/2011/06/30/communications-enabled-business-transformation-cebt-cebp-some-thoughts/comment-page-1/#comment-574 More CEBP champions are emerging Tue, 05 Jul 2011 19:43:12 +0000 http://blog.voicesage.com/?p=789#comment-574 [...] another front, the term of CEBP originally coined by Gartner is being repurposed by Cisco, SalesForce, Microsoft and others. Cisco is working on launching a technology suite they refer to as Collaboration enabled Business [...] [...] another front, the term of CEBP originally coined by Gartner is being repurposed by Cisco, SalesForce, Microsoft and others. Cisco is working on launching a technology suite they refer to as Collaboration enabled Business [...]

]]> Comment on Where Do You Go To Research Your IT Decision? by Krisalyn http://blog.voicesage.com/2007/06/20/where-do-you-go-to-research-your-it-decision/comment-page-1/#comment-569 Krisalyn Sun, 03 Jul 2011 12:46:05 +0000 http://www.d1041771.blacknight.com/blog/?p=427#comment-569 Frankly I think that's absoleulty good stuff. Frankly I think that’s absoleulty good stuff.

]]> Comment on From Time To Timing, From Stocks to Flows by VoiceSage Blog » Update On Delivery http://blog.voicesage.com/2011/03/16/from-time-to-timing-from-stocks-to-flows/comment-page-1/#comment-464 VoiceSage Blog » Update On Delivery Mon, 04 Apr 2011 20:48:00 +0000 http://blog.voicesage.com/?p=769#comment-464 [...] the last post on “The Delivery Problem” in Retail environments I was blessed with a number of comments and conversations, so I [...] [...] the last post on “The Delivery Problem” in Retail environments I was blessed with a number of comments and conversations, so I [...]

]]> Comment on Customers, Products, and Feedback Systems by Tweets that mention VoiceSage Blog » Customers, Products, and Feedback Systems -- Topsy.com http://blog.voicesage.com/2011/02/19/customers-products-and-feedback-systems/comment-page-1/#comment-424 Tweets that mention VoiceSage Blog » Customers, Products, and Feedback Systems -- Topsy.com Sat, 19 Feb 2011 20:03:02 +0000 http://blog.voicesage.com/?p=744#comment-424 [...] This post was mentioned on Twitter by JP Rangaswami, Paul Sweeney. Paul Sweeney said: A rare post by me, inspired by @jobsworth on data and feedback loops in customer centric services http://bit.ly/feedbackdata [...] [...] This post was mentioned on Twitter by JP Rangaswami, Paul Sweeney. Paul Sweeney said: A rare post by me, inspired by @jobsworth on data and feedback loops in customer centric services http://bit.ly/feedbackdata [...]

]]> Comment on What I Think I Learned About Ashcloud by Joe http://blog.voicesage.com/2010/05/26/what-i-think-i-learned-about-ashcloud/comment-page-1/#comment-346 Joe Mon, 31 May 2010 10:06:02 +0000 http://blog.voicesage.com/?p=707#comment-346 I know that some airlines offer an SMS alter service for flight information, albeit sometimes an added extra. Rather than putting the burden on the customer to find out about flight information online or by phone, shouldn't the airlines be proactive and send out texts - especially as the ash cloud problem over Europe may continue for sometime. True they may have to contact the airline to re-schedule, but at least they will feel more valued as a customer. This fiasco shows just how much more work airlines need to do to improve customer communications and service. I know that some airlines offer an SMS alter service for flight information, albeit sometimes an added extra.

Rather than putting the burden on the customer to find out about flight information online or by phone, shouldn’t the airlines be proactive and send out texts – especially as the ash cloud problem over Europe may continue for sometime.

True they may have to contact the airline to re-schedule, but at least they will feel more valued as a customer.

This fiasco shows just how much more work airlines need to do to improve customer communications and service.

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