http://blog.voicesage.com Just another WordPress weblog Thu, 12 Aug 2010 18:35:17 +0000 http://backend.userland.com/rss092 en One of the major technology trends of the past few years has been the consumerization of technology adoption. Meaning, unlike in previous decades where the business market was the first one to adopt technology,  consumer applications or devices are now the leading edge of technology. This trend has resulted in consumers ... http://blog.voicesage.com/2010/08/12/how-can-the-enterprise-improve-identity-verification-and-leverage-social-channels-at-the-same-time/ The US postal service is once again running billions of dollars in deficits. Its total volume continues to decline by billions of pieces each year. The number of employee layoffs increases. The requests for rates increases and reduced services continues. A Newsweek post argues that this decline in the postal ... http://blog.voicesage.com/2010/07/08/communications-enabled-business-processes-cebp-could-reinvent-postal-services/ Sometimes working in and around customer service environments gives you an opportunity to stand back from a situation and just see it from above, and most importantly, from "outside". Seeing first hand how failures in notification, communication and co-ordination effectively destroyed customer trust really brought home to me, again, how ... http://blog.voicesage.com/2010/07/01/car-hire-to-care-delivery/ We regularly talk about unlocking Value at the Edge of our clients' businesses. What we mean is that using real time voice and sms communications with consumers consistently has a positive effect within the enterprise. What has caught my attention recently is how the VoiceSage CEBP application can be easily connected ... http://blog.voicesage.com/2010/06/21/cebp-plus-business-intelligence-will-transform-the-enterprise/ What I Think I Learned About Ashcloud During the first day of the crises VoiceSage was up and running with pro-active notifications to stranded American Airline customers within four hours. This is from "no relationship" to full interaction with their client base. There was no integration project, it was "loosely coupled, ... http://blog.voicesage.com/2010/05/26/what-i-think-i-learned-about-ashcloud/ In at least 4 recent articles Communications Enabled Business Processes (CEBP) messaging was being used to push renewed enthusiasm for non CEBP product offerings. Several articles or posts in NetworkWorld and UC strategies provided a recap of the Unified Communications Summit which focused on CEBP messaging as ... http://blog.voicesage.com/2010/05/13/voicesages-cebp-solution-is-the-right-tool-at-the-right-time/ Despite the volcanic eruption that shut down much of Europe last week,  the US version of the biannual ECOMM event was certainly a success. Although I have been following ECOMM since 2008 and VoiceSage has sponsored the 2009 EU event this was the first time I had the chance to attend. ECOMM ... http://blog.voicesage.com/2010/04/26/ecomm-2010-san-francisco-recap-cebp-and-api-platform-discussion-continues/ We have made good progress over the past few weeks with VoiceSage's launch into America. Mark Oppermann, VoiceSage's Sales Director, spent a week with me in and around Boston talking with partners and potential clients. One of the highlights of this visit was our chance to provide a keynote presentation ... http://blog.voicesage.com/2010/04/02/a-few-quick-notes-from-voicesage-usa/ Thomas Howe gives VoiceSage some airtime on his respected Industry Blog www.thomashowe.com The only picture of me poor Thomas could dig up is a few years old now and before the arrival of my two daughters, so if you meet me, no I am not ill :) Thomas is a leading ... http://blog.voicesage.com/2010/03/23/a-very-kind-thank-you-mr-howe/ This week the Operations Division of VoiceSage announced the second phase of their strategic rollout of Service Management processes. Four new jobs are envisioned for the service desk, incident management and problem management processes. The investment has taken the form of hardware, software, new accommodation, as well as increased staffing ... http://blog.voicesage.com/2010/03/16/e130k-investment-in-service-management-function/