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	<title>VoiceSage Blog &#187; Customer Interaction Management</title>
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	<description>VoiceSage thoughts and opinions</description>
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		<title>No, You actually do have to care about customer service transparency&#8230;.</title>
		<link>http://blog.voicesage.com/2007/06/07/no-you-actually-do-have-to-care-about-customer-service-transparency/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=no-you-actually-do-have-to-care-about-customer-service-transparency</link>
		<comments>http://blog.voicesage.com/2007/06/07/no-you-actually-do-have-to-care-about-customer-service-transparency/#comments</comments>
		<pubDate>Thu, 07 Jun 2007 15:50:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[service transparency]]></category>
		<category><![CDATA[web2.0]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=422</guid>
		<description><![CDATA[Damien Mulley, a popular Irish blogger, had a bad customer service experience. It&#8217;s the usual thing, somebody didn&#8217;t treat his concerns with respect, and now he is angry, and evangelical. He blogged the entirety of his experience, the outcomes, and &#8230; <a href="http://blog.voicesage.com/2007/06/07/no-you-actually-do-have-to-care-about-customer-service-transparency/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://blog.voicesage.com/2007/06/07/no-you-actually-do-have-to-care-about-customer-service-transparency/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<title>CrowdSourcing Technical Capability ?</title>
		<link>http://blog.voicesage.com/2007/04/17/crowdsourcing-technical-capability/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=crowdsourcing-technical-capability</link>
		<comments>http://blog.voicesage.com/2007/04/17/crowdsourcing-technical-capability/#comments</comments>
		<pubDate>Tue, 17 Apr 2007 13:57:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[crowdsourcing]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[datasourcing]]></category>
		<category><![CDATA[directory services]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=402</guid>
		<description><![CDATA[Tim O&#8217;Reilly makes an interesting point when he notes that TellMe took a huge leap in voice recognition capability when it launched into directory services. Nothing changed from a technical point of view but they had a larger data set &#8230; <a href="http://blog.voicesage.com/2007/04/17/crowdsourcing-technical-capability/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Young People Disloyal To Banks? or Just In General</title>
		<link>http://blog.voicesage.com/2007/02/15/young-people-disloyal-to-banks-or-just-in-general/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=young-people-disloyal-to-banks-or-just-in-general</link>
		<comments>http://blog.voicesage.com/2007/02/15/young-people-disloyal-to-banks-or-just-in-general/#comments</comments>
		<pubDate>Thu, 15 Feb 2007 18:04:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[credit card management]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[financial services]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=381</guid>
		<description><![CDATA[So its official, Young people have no loyalty? The Wise Marketer reports on the Claritas 2006 market audit&#8217;s results, which (broken down by age) showed that 12.6% of the so-called Generation Y (under 30 years old) households said they had &#8230; <a href="http://blog.voicesage.com/2007/02/15/young-people-disloyal-to-banks-or-just-in-general/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Financial Services Fraud: $6,383 Average Loss Per Person</title>
		<link>http://blog.voicesage.com/2007/02/14/financial-services-fraud-6383-average-loss-per-person/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=financial-services-fraud-6383-average-loss-per-person</link>
		<comments>http://blog.voicesage.com/2007/02/14/financial-services-fraud-6383-average-loss-per-person/#comments</comments>
		<pubDate>Wed, 14 Feb 2007 16:25:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[credit and collections]]></category>
		<category><![CDATA[credit card management]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[financial services]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=379</guid>
		<description><![CDATA[Ken Elefant over at VentureBeat makes some interesting points about credit fraud. Yes, it costs $49.3bn and $6,383 average cost per customer. But most of the &#8220;solutions&#8221; are based on data analytics and data aggregation. The solutions they offer are &#8230; <a href="http://blog.voicesage.com/2007/02/14/financial-services-fraud-6383-average-loss-per-person/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Can Emails Be Made Useful?</title>
		<link>http://blog.voicesage.com/2007/02/13/can-emails-be-made-useful/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=can-emails-be-made-useful</link>
		<comments>http://blog.voicesage.com/2007/02/13/can-emails-be-made-useful/#comments</comments>
		<pubDate>Tue, 13 Feb 2007 16:46:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[email marketing clicktocall financial services]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=377</guid>
		<description><![CDATA[For most executives, email marketing is at the top of their list for online initiatives. And God knows, there is nothing wrong with a good email newsletter. What Don Peppers of 1to1 Marketing has a problem with is that &#8220;newsletter&#8221; &#8230; <a href="http://blog.voicesage.com/2007/02/13/can-emails-be-made-useful/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Friends Will Be Friends, Connectedness</title>
		<link>http://blog.voicesage.com/2006/12/20/friends-will-be-friends-connectedness/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=friends-will-be-friends-connectedness</link>
		<comments>http://blog.voicesage.com/2006/12/20/friends-will-be-friends-connectedness/#comments</comments>
		<pubDate>Wed, 20 Dec 2006 16:19:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[Social Computing]]></category>
		<category><![CDATA[voicesage]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=352</guid>
		<description><![CDATA[Bruce Hope at Connectedness has an introduction to building social networks and a link to a handbook that helps you get a better understanding of the practicalities of undertaking this activity (download from here) technorati tags: customer, interaction, voice, messaging, &#8230; <a href="http://blog.voicesage.com/2006/12/20/friends-will-be-friends-connectedness/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://blog.voicesage.com/2006/12/20/friends-will-be-friends-connectedness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>NTL: Atomised Payments?</title>
		<link>http://blog.voicesage.com/2006/12/19/ntl-atomised-payments/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=ntl-atomised-payments</link>
		<comments>http://blog.voicesage.com/2006/12/19/ntl-atomised-payments/#comments</comments>
		<pubDate>Tue, 19 Dec 2006 11:59:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Credit Management]]></category>
		<category><![CDATA[Customer Interaction Management]]></category>
		<category><![CDATA[Late Payment Management]]></category>
		<category><![CDATA[voicesage]]></category>

		<guid isPermaLink="false">http://www.d1041771.blacknight.com/blog/?p=350</guid>
		<description><![CDATA[As reported in the Irish ElectricNews.net NTL have taken to charging customers a &#8220;handling fee&#8221; if they choose to not pay by direct debit. At a company level one understands that it costs more to bill those people that are &#8230; <a href="http://blog.voicesage.com/2006/12/19/ntl-atomised-payments/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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