In a move clearly supposed to compete with 2.0 start up’s like Edgeio, eBay announces it’s widget strategy. It has a slightly different business model in that its not a distributed marketplace per say (i.e. does not make every website and blog a potential revenue generator), it just creates an opportunity for people to say “hey, I like this item, if you feel like buying it, my birthday is coming up!!”. In some ways it could also be considered a “social search” function in that you are doing a search and posting it up to be shared and acted up, and potentially, re-searched.

technorati tags: customer, interaction, voice, messaging, customer, contact

Explore Tags: eBay, edgeio, widgets

100,000 Bebo Widgets produced in 12 hours after its launch? David Beisel over at Genuine VC thinks that the secret story of 2006, has been “rise of the widgets“. With Yahoo launching its new Widget, and Google going “all widget”, the internet, and services, are going to have to become customer configurable. We are going to see more of this in the new year, particularly in the Teen space. It will also be interesting to see if Bebo, MySpace, Linked-In, etc. begin to see themselves as Innovation Ecosystems for customer contact solutions.

technorati tags: customer, interaction, voice, messaging, customer, contact

Explore Tags: communications 2.0, social networking, voice 2.0, web 2.0, widgets